Frequently Asked Questions

You have questions. We have answers.

How is HomeRover different from live video apps like FaceTime or Skype?

Unlike generic video apps, HomeRover is a complete solution for remote, live video home tours. You can search for homes, tag the ones you like, and schedule video tours for a day and time that works for everyone. Prior to the tour, hosts and participants can collaborate on a checklist of items to cover, and exchange chat messages to ensure everyone is organized and prepared. During the video home tour experience, the host and remote participants can interact live and in real-time. The host can complete checklist items as they move through the home, and both the host and participants can take still image snapshots for later reference. Following the live tour, a video replay will be available and can be shared with others. This one app does it all!

How do I get HomeRover on my smartphone?

HomeRover is available for Apple and Android smartphones. Simply visit the Apple App Store or Google Play on your device to download for free. The minimum requirements for Apple users is an iPhone 6 or newer device, running iOS 11 or newer. For Android users, the minimum requirements are Samsung, Google or other major manufacturer smartphones released in 2015 or later, running Android OS 5.0 (Lollipop) or newer.

How much does the app cost?

HomeRover is FREE to download and use. Agents and homebuyers can schedule, plan, perform and replay live video home tours at no cost.

What restrictions are there regarding hosting or touring home through HomeRover?

Under the free Basic plan, HomeRover tours can be up to 45 minutes in length – plenty of time to explore everything the house hunter is interested in seeing. There are no limits to the number of tours you can request through the app. There are also no limits to the number of tours you can host per month.

Does the tour video take up space on my smartphone?

Absolutely not! HomeRover captures the live video session in the cloud and does not eat up space on your device.

My real estate market has MLS support. Why can’t HomeRover find my MLS agent ID?

Good question! HomeRover is provided listings in select markets through our partner ListHub. In order for our app to recognize your agent status, we must be able to locate an active listing for you in the supported MLS markets. If we can’t, then we unfortunately can’t complete your agent settings at that time. However, not to worry, you can still search for homes by address, then schedule, plan and perform HomeRover video home tours. MLS support is a “nice to have” but not a requirement to sign up or use our app.

How do I search and tag properties I would like to tour?

HomeRover includes search functionality that allows you to find properties you wish to tour remotely. All you need is the address or MLS ID number to locate the property in the app. From there, you can verify the property interest, and request or host a tour. For MLS listings, you’ll get the same rich details and photos found in real estate portals such as Zillow® or Realtor®. If you’re using HomeRover in a non-MLS supported market, don’t fret. You can still search and verify the property using Google information and plan your video tour accordingly.

How do I make a request for someone to host a tour of a property?

 It’s super easy. When you find a property you would like to tour, simply tap “Tour This Home”, then select “Request a Video Tour” from the pop-up menu. You will be presented with the option to select a host. If available, we’ll offer the property’s listing agent of record as the default choice. However, if you would like to have your existing agent or a friend conduct the tour, select the “Your Friend or Agent” option and enter their mobile number. Pick a day and time frame that works best for you and you’re all done!

Are completed tours saved? Can I rewatch or share them?

Absolutely! HomeRover is unique in that you can rewatch and share tours with others. Once a video tour is complete, we’ll store a replay version in the app along with all of the image snapshots, checklist items and chat history. You can reference and share it with others as you see fit. For completed checklist items, you can tap them and jump directly to those points in the video tour.

For real estate pros, if you are the “agent of record” for the property, you can select the “Make Tour Public” option in the tour replay area to allow other HomeRover users with similar interests to discover and watch your tour. It’s a great way to market and expose yourself to new homebuyers.

How do I get access to tour the property?

While HomeRover is great for planning and conducting remote video home tours, our app does not provide access to the property. It is the host user’s responsibility to gain appropriate permission to access the property and conduct the HomeRover tour.

How can I ensure the best quality live video tour experience?

Good question! A number of factors determine the quality of the HomeRover video tour. If you are the tour host, ensure your device is fully charged (consider bringing a backup battery as well) and make sure the home is well lit before starting (open window shades, turn on lights, etc). We highly recommend that you use a smartphone grip or holder. This will result in a less “shaky” viewing experience and free up a hand to utilize the video controls during the live tour. Finally, and most importantly, make sure you are on an LTE (or better) cellular network, or a solid Wi-Fi connection to ensure you are streaming the highest quality video. 

If you are a tour participant, make sure you are in a quiet area for listening and communicating with the host. Like your host, ensure that your device has sufficient battery power and a solid internet connection. When you are not talking, place your mic on mute to avoid disrupting the host. For more details, check out the HomeRover Help Center.

When hosting a tour, do my viewers need the HomeRover app?

Yes, all tour participants are required to have the HomeRover app. It’s free, a quick download, and super easy to get started. When you invite users to host or watch a tour and they are not a current HomeRover user, we’ll send them an SMS text message with a link to go get the app. We make it quick and easy!

Can I expect to capture new leads through HomeRover?

We sure hope so! Since the app auto-populates the listing agent of record for MLS properties, we believe many house hunters will request that those agents perform a HomeRover tour for them (connecting the two, often for the first time). We also envision agents offering HomeRover tours as a premium concierge service to attract and appeal to first-time, relocation and sight-unseen homebuyers.

Already a HomeRover user? Access our Help Center for questions and support.
For other inquiries, feel free to connect with us.

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